Someone I know recently plunked down 500 bucks to have LegalZoom.com prepare a trust for him.So of course I Googled everything I could about Legal Zoom reviews, Legal Zoom complaints (thankfully, I found none of those) and Legal Zoom referral codes.
Unfortunately, I haven't yet found any Legal Zoom referral codes or coupon discounts to make that fee less biting, but I'm more grateful that I've found no negative stuff about the site founded by Robert Shapiro.
I think LegalZoom.com is a great idea.
Heck, depending on the experience the guy I know has with it, I might use it for my will or something...
Update: Boy it's been years since I wrote this post about Legal Zoom, and despite all the complaints logged below, they seem to be going strong.(I've learned that people may tend not to leave their positive comments online maybe when they see a barrage of negative comments online.)
Admittedly, my dad only used them to prepare his will, and we haven't had need of it yet, bless God, so not really sure how effective it is. (Update: My dad "went to glory" -- as he called going to heaven with Jesus -- on 9/29/2011, and we had no issues with his will. After all, it was just my sister and I and we didn't really need it.)
I used "The Company Corporation" to form my writing LLC business, and I'm very satisfied with them thus far. However, I see people use Legal Zoom to form their LLCs, incorporate their businesses, even change their names and get divorces and more. I think the wide advertising campaign helps, and for the most part, people just don't want to research legal stuff and lots of paperwork themselves, and prefer to pay others to do so. (That's why I paid my CPA $350 today to file my LLC and personal taxes!)
But keep your Legal Zoom feedback coming! Thanks!
Here's feedback that Legal Zoom sent me:
It is our goal to make sure every customer has an excellent experience and we’re distressed by the comments from your readers saying they’ve had bad experiences. Unfortunately, there isn’t enough info here for us to identify and reach out to these customers with assistance. Please let your readers know that we want to help. Have them contact Patty, our Customer Care Manager, so we can make things right: patty@lzserve.com.
68 comments:
There are 70 complaints against LegalZoom.com listed at http://www.bestsyndication.com/?q=103107_better_business_bureau_complaint.htm
CONFIDENTIAL AND PERSONAL!!!
I personally would NEVER think of using LegalZoom because of their decision 2 use O.J. Simpson's criminal attorney 4 their spokesperson. Maybe it's just me; but, I live here in Florida where Simpson is seen everywhere playing golf and having a good ole time thanks 2 LegalZoom's SPOKESPERSON and other criminal attorneys who (in my opinion) care more about the almighty dollar and fame than justice.
Legalzoom is very good at marketing, but unfortunately this mass-marketing of legal “services” fools people into thinking two things: 1) that they are saving money; and, 2) that they are receiving sound legal advice.
First, as far as saving money is concerned, legalzoom, like all of these mass-marketing “law” websites, quote a low price and then nickel-and-dime customers for each “additional” service or document to the point that their fees are actually as high as reasonably priced reputable attorneys. Then to add to that, the customer is not told that more work and expenses will be involved after they receive the documents (e.g. deed preparation, notary fees, recording fees, etc.). Those things would have been included in the fee a reputable attorney would have quoted. The fact is that most people who use these services end up paying as much or more than they would have by using a reasonably priced attorney.
Second, these websites make it appear that they are providing sound legal advice. Not true. Their marketing department hopes that you will never read the “disclaimer” or “terms of use disclosure” posted at the bottom of each website page. Their disclaimer will tell you that they are not providing any legal advice, that their documents may not work in your situation, that their documents may not be valid in your state, and that you agree to hold them harmless for any consequences resulting from your choice to use their services rather than seeking the advice of an attorney. If fact, they will even tell you to go see an attorney. Think I’m kidding? Go ahead; pick any one of these “law” services websites and look at their disclaimer for yourself.
How do I know all this? Because, I am an attorney and, when all is said and done, my fees are usually about the same (sometimes even less) that these mass-marketing “law” service websites. More importantly, as an attorney I don’t come with “disclaimers” or “terms of use disclosures” so: I do provide my clients the appropriate legal advice; my documents will work in my clients’ situation; my documents do conform to state law; and finally, I am always responsible for my work product. And like me, there are many good attorneys out there that are reasonably priced. Perhaps, most importantly, if you use an attorney you will actually know you are doing the right thing. So, before you buy into the sales pitches of these mass-marketed “law” service websites, make sure you understand what all the fees will be and what loose strings you will still need to take care of yourself. Likewise, make sure you read their “disclaimer” or “terms of use disclosure.” If that doesn’t make you think twice, go ahead, you’re their perfect customer.
I used Legalzoom to prepare my paperwork for my divorce and they gave me completely wrong information. I did everything that they said, to the "t" only to find out that I didn't need to file my divorce the way they said because it was uncontested, and therefore paid the court an additional $320, not to mention the $200 to wrongly prepare my papers. When my documents were returned to me to make changes, I promptly called legalzoom to help me. They let me know that they would be there to help me to make sure everything was done properly. However, by my third call to them, I was told that I would need to consult a lawyer if I needed more information. My divorce was uncontested, we have nothing in common anymore, it couldn't be more simple, and now I have to hire a lawyer?
Thankfully the county of Los Angeles provides a self help center where a lawyer will meet with you FOR FREE to make sure all you papers are in order for all kinds of issues. Turns out not only did legalzoom misinform me, they did not prepare my documents properly, and failed to provide me with all the forms necessary to complete my divorce. Thank you LegalZoom for costing me an extra $520 AND wasting a LOT of my time.
Dont use LegalZoom if you are looking to speed up the process. They take forever to get their filings in place and you never hear back from the same person twice. It's a mess, you dont save money or time. We get passed around from person to person on the phone in our normal lives, you dont expect that when you pay good money for a service. You would be better off picking any local firm to take care of your business. At the very least you would have a face to look at and the same voice to talk to.
Dont use LegalZoom if you are looking to speed up the process. They take forever to get their filings in place and you never hear back from the same person twice. It's a mess, you dont save money or time. We get passed around from person to person on the phone in our normal lives, you dont expect that when you pay good money for a service. You would be better off picking any local firm to take care of your business. At the very least you would have a face to look at and the same voice to talk to.
LegalZoon has been a complete disaster. The "add on fees" would have been tolerable if they did what they charged me for. Their form (DBA) is poorly formatted so printing for use is a joke but got around that only to find that first they needed another signature, then no, wait, notary didn't notarize (yes she did) last excuse was you only sent one document. They are disorganized and I have lost all confidence. I am now having to handle locally so will end up paying twice for the same outcome.
LegalZoon has been a complete disaster. The "add on fees" would have been tolerable if they did what they charged me for. Their form (DBA) is poorly formatted so printing for use is a joke but got around that only to find that first they needed another signature, then no, wait, notary didn't notarize (yes she did) last excuse was you only sent one document. They are disorganized and I have lost all confidence. I am now having to handle locally so will end up paying twice for the same outcome.
Legalzoom has cost me money time and frustration. They "lose" documents, do not review those documents they can find accurately and have no idea of the specific requirements for my state. Honestly been a nightmare.
using legalzoom in March 2008 cost me $140,000. I had them prepare a will for me and I was the sole beneficiary in my girlfrends will. $140000 went to others as bank accounts, cd's savings etc go outside the will. No where in my legalzoom documents do they mention this. USE AN ATTORNEY! BE SAFE AND PRUDENT!
Legal Zoom is horrendous. They just totally messed up a corporation for me, I paid for delivery in 10 days and after 20 found out they made a mistake on the application and never resubmitted it. It was lost. The employee's are inept, make mistakes, lie about them and at the end of the day take no responsibility. Stay away.
Legalzoom COMPLAINT. Don't use Legalzoom. I ordered a dba filing for our business and it has taken over 2 months to complete, in fact we are still trying to get it completed. After one month of not hearing back I called to check on the status of our order, a legalzoom rep called me back and left a message saying we needed to resubmit all paper work that they had lost our filing. I took it upon myself to call the county clerks office and they said legalzoom had in fact filed the documents already and they would be returned soon. Lucky I called to check on them. Then, legelzoom said they submitted our dba for public notice printing in a local legal paper, but here we sit one month later and that never happend. I took it upon myself to call the paper and they said it was never submitted to them. I called legalzoom again and their rep said they would check with the newspaper and call me yesterday by noon with an update. Guess what, no call from legalzoom and the newspaper has not received the order yet. I'm calling them back tomorrow to take them up on their 100% satisfaction refund guarantee. I could have done this process myself for about $60, but I did not have the time to handle it. Legalzoom charged me $150 and I did most of the work and follow through anyway. What a waste of time and money.
Legalzoom provides very poor customer service, use them at your own risk and only if you can deal with sleepless nights not knowing if your legel work is being completed at all, not to mention on time. After dealing with legalzoom, I'm sure they are nothing more than a call center full of 1-800 customer no service reps that punch out by 5pm. My legal procedure was very simple, I feel sorry for some of the other posters that got burned and lost $1,000's of dollars.
I just used legalzoom to form an LLC. I'm not really disapointed with the service, just felt that they could of done much better. Full review at: http://www.infohole.com/blog/business/legalzoom-llc-turnaround-time/
Regards,
Gordon
I agree legal zoom is a nightmare and a waste of money.
We used them for our Nonprofits paperwork. Our state nonprofit they over charged us since we dont want them to be our agent of record. Promised a 149.00 refund that never came. oh and the paperwork to remove them is also missing.
Now today 2/20/2009 I find our that our 501c3 paperwork is mia. We paid 12/3/2008 and faxed back a followup quesitonaire on 12/9 they claim I did that on 1/13??? I have the receipt and the documents right here. I honestly thought they would be filing the 501c3 as it's not accurately explained that you will receive your documents to file yourself. They are slow customer service is alot of lengthy waits. Copying down people names extensions and times of converstaions dont amount to much to them either.
Skip this place I wish I did.
Yeah, I don't know about that place. I called the other day, thinking
id take advantage of their cheap prices for wills. Also their website
made it seem like a lawyer had something to do with the will process.
When i called one of their phone reps, I got a song and dance about
how they can't help me with specifics, all they could do was take down
basic info and put it into a "standard" will document, whatever that
means. They also said that no lawyer would ever see it. AND I am
pretty sure EVERYONE should see a LAWYER for their will when it comes
to protecting their own assets and families. Legalzoom doings wills
is CRIMINAL.
I changed my mind. A will is something too serious to take lightly.
I am instead going to an actualy lawyer. It costs more, but I will
get a PROFESSIONAL to cross t's, dot i's, leaving no stone unturned. You shouldn't use quick
fix online documents made by god knows who, legal documents are
serious stuff that shouldn't be "zoomed".
Maybe I just got lucky, but my experience with LegalZoom was great!
I formed an LLC last year for a restaurant that I own (previously, I owned it with my brother under our own names.) I needed the restaurant in the LLC for asset protection reasons. Customer support got me the information I needed. It took about 2 weeks, got everything back in an impressive-looking binder along with the official-looking documents.
I had some questions about transferring my seller's permit and business license, and the customer support team was very helpful in telling me that I would need a new seller's permit because of the ownership change. They even helped me with the new seller's permit (only $50 I think). I just used a form downloaded from their website to transfer the restaurant assets into the LLC. Took it all to my accountant, and he said that everything looked good.
I have a lawyer that I normally use, but he wanted $3,000 for the LLC, which I thought was WAY too much (especially in this economy). Sure, I had to do some background little research on my own as well as a little grunt work, but I'm happy to do that if I can save $2500!
I have no idea how this thing works. But after reading the comments here I am little reluctant to go with this kind of service. Please suggest me? Trying to register a trademark .
I hate Legalzoom, i spent $400+ on a corporation and they misspelled my company name, i could not deal with them anymore. Everytime i call i had a different representative and it was horrible. Finally just went to Wikipedia to find their competitor, BusinessRocket.net, and they did a name change for me in something like 5 days!!!! Word of advice, any place you use, make sure you call them first to speak with a representative before you make any purchases.
I was referred to LegalZoom through a friend of a friend.
they seemed pretty ok at first, but then what's so difficult about typing up a form that you supply all the info for anyways!
the headaches started as soon as I had to get the authorities involved.
first LegalZoom gave me an outdated address for service of the corporation I was taking to court.
so I had to ask the court to dismiss the case since I got notice back from the sheriff less than 2 weeks before court date.
then LegalZoom supplied me with an outdated form for dismissal which the court didn't accept.
so I went home, printed out the correct form from the court's website myself and filed it.
summary, I could have done everything faster, correctly and in time for the court date!
and I would have saved myself $200 (LegalZoom's fee plus wasted parking expenses) and would have my judgment by now!
I used Legalzoom to form two LLCs and deeply regret it. Their add ons and hiden recurring costs are on par with telemarketing flimflam companies. I used an attorney (shop around for their fee) when I formed a third company and received better service, saved $400, and no recurring fees.
LegalZoom has done a ton of marketing, but they focus much more on sales than they do on quality. I do agree that you can save money by using an online company, but I'd go with an up-and-coming company like DocBuilder.com instead of a pure sales play.
LegalZoom should not be in business. They are incompetent and obviously have high turnover. For those of you (I think only 2 people) on this entire blog who had positive feedback with legalzoom.com I challenge you to use them again. You must have both gotten the only competent person at that company!
I was getting ready to use LegalZoom.com to register a Trademark and to form a corporation but after all the negative comments I've heard and read I better go with a reputable lawyer. Check the following link with reviews made to LegalZoom.com http://www.trustlink.org/BusinessProfile.aspx?ID=205822060
http://www.la.bbb.org/Business-Report/LegalZoomcom-13156151
I used LZ for setting up a living trust. Cost was $450, which included moving a property deed from the owner to the trust. All went well. I talked to two lawyers about doing the trust; one quoted $3500 for the service and the other $2500. Also, I thought I could save $250 by not having LZ transfer the deed, but the legal community in my state has a lock on that service, spooked the title companies into not doing it and the county recorder wouldn't help either. Lawyers want all things to pass through them for high fees.
According to LegalZoom's own disclaimer:
1. The employees of LegalZoom are not acting as your attorney.
2. LegalZoom's legal document service is not a substitute for the advice of an attorney
3. LegalZoom does not review your answers for legal sufficiency, draw legal conclusions, provide legal advice or apply the law to the facts of your particular situation.
4. The legal information on LegalZoom's website is not guaranteed to be correct, complete, or up-to-date.
People forego professional advice thinking that the document LegalZooom creates will be just as effective as one created by an attorney. What they don't realize is that the devil is in the details.
The do-it-yourself will kits may cost less in the short run, but your loved-ones may end up spending the money you save many times over after you die addressing mistakes about which you were not even aware.
You can read more about the problem with do-it-yourself estate planning services on the Texas Wills and Trusts Law Online website.
LegalZoom is neither. It is NOT a legal service (just typesetting, basically) and it is not fast. They NEVER replied to a single one of my e-mails, I never spoke with the same person twice - and none of the people I spoke with could find an account of what I had previously called about... What a nightmare! So I've canceled my 501(c)3 paperwork with them and will do it on my own, or with ACTUAL legal help.
LegalZoom is neither. It is NOT a legal service (just typesetting, basically) and it is not fast. They NEVER replied to a single one of my e-mails, I never spoke with the same person twice - and none of the people I spoke with could find an account of what I had previously called about... What a nightmare! So I've canceled my 501(c)3 paperwork with them and will do it on my own, or with ACTUAL legal help.
not recommended for registering an LLC.
1) they sent me SOMEONE ELSE's LLC Articles of Incorporation!! I was completely confused and thought it was a sample form.
2) I sent in a form twice via postal mail (to get my AZ tax i.d.), and they have no record of receiving it. Mailing it for the third time today.
3) They automatically register someone else (NRA) as your "Registered/Statuatory Agent," without telling you that you can be one for yourself. Then you get the $150 annual fee for that other agent -all because they collect your junkmail and (if you got them) legal notices. If you actually physically live and work where you filed your LLC, you can be your own registered agent (or anyone you know that is physically there can be your agent too). They did NOT tell me this.
I just wanted to say i was about to start an LLC using legal zoom. They quoted me the economy price of 250.00 and the standard was 100 more & the premium 250 more. I am glad I checked out these reviews. I am interested in starting my business fast. I think I will just work with a local attorney. I may end up paying a little more but the piece of mind of not having to wait because of lost documents & etc is priceless. Thank you tax daddy for this site.
OH well I used them and got charged 4 months later. Apparently I was suppose to remember that they were going to charge my debit card FOUR MONTHS LATER, without any call or email from their company. If you have a credit card on file with them CANCEL IT or await charges from Legalzoom becuase they won't be calling you to say :oh by the way we'll be charging your credit card on march 16th, 2011 for something you authorized us to do FOUR MONTHS AGO.
When Legal Zoom did my incorporation, they didn't catch that I had a Chinese citizen on my S corporation election form.
It was very difficult to even speak with a manager. They didn't want to acknowledge their error or do what I thought they needed to do to make it right.
VERY FRUSTRATING WORKING WITH LEGAL ZOOM.
I filed a joint venture agreement with them. There were a few minor adjustments that they needed to make. One in particular must be something that is standard in their form that they automatically put in there. Should one of us die or become incapacitated, they automatically assume that the business will shut down. They did not ask us about that. They put it in there. We do not want that. If anything were to happen to one of us, the other would like to continue with the partnership, heiring our percentage of the partnership to next of kin. It has been nearly a month. All we keep getting is "it is under review"; "We will have an answer in one business day". Then we never hear from them. It is frustrating. We cannot start our business until this thing is done the way we want it. They've held us up for a month. Ridiculous.
I filed a joint venture agreement with them. There were a few minor adjustments that they needed to make. One in particular must be something that is standard in their form that they automatically put in there. Should one of us die or become incapacitated, they automatically assume that the business will shut down. They did not ask us about that. They put it in there. We do not want that. If anything were to happen to one of us, the other would like to continue with the partnership, heiring our percentage of the partnership to next of kin. It has been nearly a month. All we keep getting is "it is under review"; "We will have an answer in one business day". Then we never hear from them. It is frustrating. We cannot start our business until this thing is done the way we want it. They've held us up for a month. Ridiculous.
I WAS JUST CHARGED FOR A REGISTERED AGENT FEE OF $159.00 30 DAYS AFTER MY PURCHASE THAT WAS NOT CLEARLY DISCLOSED IN TERMS."NO SURPRISE FEES". FRAUD IS MORE LIKE IT. I AM A TOTALLY UNSATISFIED CUSTOMER.
I WAS JUST CHARGED FOR A REGISTERED AGENT FEE OF $159.00 30 DAYS AFTER MY PURCHASE THAT WAS NOT CLEARLY DISCLOSED IN TERMS."NO SURPRISE FEES". FRAUD IS MORE LIKE IT. I AM A TOTALLY UNSATISFIED CUSTOMER.
Extremely slow! I ordered a Joint Partnership agreement and paid for overnight delivery. It's been over a week and nothing yet. Additionally when you call their number, it rings over 40 minutes!
This operation cannot be closed down it is already non-existent. Do not call them, you cannot, and they call you whenever they want and expect you to have all your information at your finger tips. Why do they not use email
they claim to be an online service.
NEVER AGAIN!
Anthony Manzo, Ph.D.
Terrible, Terrible, Terrible service. They are the worst customer service I've ever dealt with.
Terrible, Terrible, Terrible service. They are the worst customer service I've ever dealt with.
Legalzoom has pinched my nerves today. For a process that I started on 1-11-12, they still had not sent me any paperwork, or finished when I called to check the status on 2-8-12 (after checking online constantly). No one could track any of my LLC papers, and the manager who resolved my account was arrogant and unapologetic. Don't waste your time or money.
Lyn
All bad reviews. Something smells fishy here.
Legalzoom mispelled my company's name on my LLC and my EIN paperwork in two different ways (you think whoever putting the paperwork in the envelope to mail would notice that). It took them 2 weeks and several calls to respond to my complaint and then they only responded when I asked for a refund (and refused to give it). Johnny, the assistant manager promised to call me back that day but never did. I even left messages for the Customer Care Manager Patty to call me and she never did either. Even though when I was ordering they called me back very promptly, its just when I had problems there was no one to talk to.
To read the full details, check out:
http://www.ripoffreport.com/legal-process-services/legalzoom/legalzoom-mispelled-my-compan-811a2.htm
http://www.complaints.com/2012/february/29/Mispelled_my_company_s_name_TWICE_264325.htm
Very unethical, unprofessional customer service: the rep was chewing gum while talking to me and seems like making groaning noises.
I think I made a mistake by choosing them
I used legal zoom for a lease agreement and a durable power of attorney. This was fine.
I am the process of attaining a patent and I am frustrated with their product in that they lead you through lots of work only to hit you with never ending fees and disclaimers that basically say " you pay us and you agree to accept absolutely nothing in return? You don't get the completed form, you just get a referral to a very non committal law firm? try and print out a usable form. I dare you!
Just carefully select a patent agent or atty. you will get good advice and you will pay about the same in the end.
The problem I face now is finding an attorney or agent that will return my calls or stay with me on the project. This is your real challenge. I have not even disclosed what my invention is and they show no interest? I had one guy that was interested and I agreed to pay 10,000.00 dollars. He wasted my time for a week only to call me back and say he is too busy? I am going to stick it out and find a good agent or atty. I have had three "I'm too busy" responses so far. I may just get some books and do it myself. at least I can get some movement. Sorry for getting off in the weeds. my advice is stay away from scams that promise the world.This is not easy and if you play it smart it can pay off. Be patient and do lots of research.
Dont ever use legalzoom to file any kind of paper work... They're disaster, full of frustration, wasting time, fraud adverstisement.. they charged me $600 to form my LLC for my business so far its been 3 1/2 months already and still notthing done yet. They never pick up my phone. Call when I need to to ask questions put me on hold forever and hardly return my calls... So please don't use this service because you save any money or time it more headache an frustration.. I wish I read all these reviews before I signed up Up with them but too late now..
I want my money back from legalzoom ... Where can I call for complaint cuz I can't get a hold of them they kept on transfering me around and putting me on old forever..l I'm so frustrated now.... They're disaster and fraud they need to be put out of business ASAP before they can trick more people with their false advertisement to take the money from people without providing any decent complete work like they promised. If anyone know where I can file a complaint against this service please post up a phone number so I can call in to file my complaint.
I will make this brief and quick as possible, being as I have already submitted a complaint through your customer service dept. that I'm sure has falling on deaf ears already. My wife and I opened our first bus. 2 years ago w/ you folks and all went very smooth, great first impression. We returned to open our new business, and wow have you folks all but just given up on customer service. Let me first say that "YOU SUCK AT YOUR JOBS, AND YOU ALSO FAIL TO DELIVER ANY FORM OF CONCERN IN REGARDS TO CUSTOMER SERVICE"!!!!!!! Yes I know that was very abrasive and I know it hurts but its for your own good, please read on. That being covered it only explains why I have had so many problems this time around. #1. Whoever typed up our business license made a mistake and put two dash's in between my first and last name. This was not noticed until about three days after I had returned the signed documents to you, then holding up the process while the "expedited situations dept." (ironic name) took a full four days to tell me it was "ok" with the dash's if I didn’t mind them. Other wise I would have to have them draw up another one again resend it to me so I could re-sign it and send it back. Are you kidding me?? #2 So we get past that, and I get this email stating everything is complete and congrats. And then I get this email stating, you have not completed your tax seller permit form, which I do know I did at the same time as paying for this service and registering for it. It then took three days for me to get a customer service person on the phone. Twice, two days I got a call back it rang once I picked up, answered and the person on the other end hung up. NOT ONCE TWICE!! Do you see what I mean "you suck at doing your jobs". #3 When I finally do get another call back (after I called three days in a row leaving my number) on day three and voice my concerns to "Aaron" about how the service of Legal Zoom has declined and the service and problems I have had. Well he could not have given a crap less than he did, he actually sighed in boredom listening to me. And didn’t even offer an apology, screw you or nothing else, he just wanted to get off that phone call and move on to the next person in line. Huh, again there it is the "FAILURE TO DELIVER ANY FORM OF CONCERN IN REGARDS TO CUSTOMER SERVICE". Sad thing is that "Aaron" is most likely next to be promoted there. I am still waiting a month and a half later for the completion of this phony bologna DBA. #4 I received an email today stating that they are in the process of finishing up my tax permit info, how the hell can they do that I have not submitted any new data to them since I was told it wasn’t done by email. Now all of a sudden they have the info needed to finish it?? Sounds like another dropped ball, sounds like you have a bunch of temps. working down there. At this point I would have been weeks ahead of the game paying another $600 for a lawyer to draw it all up. The difference I paid I could have made up for in the profit lost from waiting for you guys to figure out how to finish a DBA. AND NO, ABSOLUTELY NOT IS THERE ANYWAY IN HELL OR HEAVEN THAT I WILL EVER SPEND ANOTHER RED CENT WITH LEGAL ZOOM!!!!!!!!!!!!! THANK YOU FOR A COMPLETELY UNDESIREABLE EXPERIENCE. Chalk this one up as one of the 100% completely unsatisfied customer experiences. P.S. I will be pasting and copying this letter anywhere I find an opportunity to leave a review in regards to Legal Zoom.
I will make this brief and quick as possible, being as I have already submitted a complaint through your customer service dept. that I'm sure has falling on deaf ears already. My wife and I opened our first bus. 2 years ago w/ you folks and all went very smooth, great first impression. We returned to open our new business, and wow have you folks all but just given up on customer service. Let me first say that "YOU SUCK AT YOUR JOBS, AND YOU ALSO FAIL TO DELIVER ANY FORM OF CONCERN IN REGARDS TO CUSTOMER SERVICE"!!!!!!! Yes I know that was very abrasive and I know it hurts but its for your own good, please read on. That being covered it only explains why I have had so many problems this time around. #1. Whoever typed up our business license made a mistake and put two dash's in between my first and last name. This was not noticed until about three days after I had returned the signed documents to you, then holding up the process while the "expedited situations dept." (ironic name) took a full four days to tell me it was "ok" with the dash's if I didn’t mind them. Other wise I would have to have them draw up another one again resend it to me so I could re-sign it and send it back. Are you kidding me?? #2 So we get past that, and I get this email stating everything is complete and congrats. And then I get this email stating, you have not completed your tax seller permit form, which I do know I did at the same time as paying for this service and registering for it. It then took three days for me to get a customer service person on the phone. Twice, two days I got a call back it rang once I picked up, answered and the person on the other end hung up. NOT ONCE TWICE!! Do you see what I mean "you suck at doing your jobs". #3 When I finally do get another call back (after I called three days in a row leaving my number) on day three and voice my concerns to "Aaron" about how the service of Legal Zoom has declined and the service and problems I have had. Well he could not have given a crap less than he did, he actually sighed in boredom listening to me. And didn’t even offer an apology, screw you or nothing else, he just wanted to get off that phone call and move on to the next person in line. Huh, again there it is the "FAILURE TO DELIVER ANY FORM OF CONCERN IN REGARDS TO CUSTOMER SERVICE". Sad thing is that "Aaron" is most likely next to be promoted there. I am still waiting a month and a half later for the completion of this phony bologna DBA. #4 I received an email today stating that they are in the process of finishing up my tax permit info, how the hell can they do that I have not submitted any new data to them since I was told it wasn’t done by email. Now all of a sudden they have the info needed to finish it?? Sounds like another dropped ball, sounds like you have a bunch of temps. working down there. At this point I would have been weeks ahead of the game paying another $600 for a lawyer to draw it all up. The difference I paid I could have made up for in the profit lost from waiting for you guys to figure out how to finish a DBA. AND NO, ABSOLUTELY NOT IS THERE ANYWAY IN HELL OR HEAVEN THAT I WILL EVER SPEND ANOTHER RED CENT WITH LEGAL ZOOM!!!!!!!!!!!!! THANK YOU FOR A COMPLETELY UNDESIREABLE EXPERIENCE. Chalk this one up as one of the 100% completely unsatisfied customer experiences. P.S. I will be pasting and copying this letter anywhere I find an opportunity to leave a review in regards to Legal Zoom.
I paid Legal Zoom to start an LLC after 3months Iam still waiting. Legal Zoom is very cheap compared to a regular attorney and you get what you pay for. I WILL NEVER EVER USE LEGAL ZOOM. Stay away from this company like balck plague
After 2.5 months of waiting for my LLC, a representative called me and told me that the name was denied by the state!!!! whattttt? why not do that check before hand???? I just got a refund and went to Business Rocket, will keep you posted about the results. At least they reserved the name for me, thats a strart!
LegalZoom is Horrible!!!! after 2.5 months of waiting a customer rep calls me to tell me that the application was denied because the name was not approved!!!! what???? Why was the name not checked??? not Reserved? Just got a refund and so i trying BusinessRocket, at least they already reserved the name for me. Will keep you guys posted.
Be careful of this service. They keep your credit card and try to charge a monthly fee
Stay away from LegalZoom. If you use any of their services the will keep your credit card information and try to charge you for a monthly fee.
Stay away from LegalZoom. They will keep your credit card information and try to charge you for a monthly fee
Stay away from LegalZoom. They will keep your credit card information and try to charge you for a monthly fee
Legal zoom sales reps misrepresented the price and service of the trademark submissions service and would not honor the 60 day satisfaction guarantee return policy.
I have disputed with my card company. Beware of cheap automated services.
Yeah, I'd have to say that LegalZoom sucks pretty bad! They can't even get my email right. I have received on email to confirm my order and can no longer receive emails because they said instead of .com I wrote .comm. So I can't log into my account unless I use .comm. I called and finally got a hold of someone and they had me log in with .comm and told me to change my email address which was correct in the first place. But I changed it to .com and tried to log back in and it still would not let me log in. So I tried .comm again and it let me log in??? But I still cannot receive emails from them because of this issue! My trademark is still in progress and I sure hope they don't screw that up too since I've been reading the other posts! If they screw me I WILL SUE!!!
Max
Yeah, I'd have to say that LegalZoom sucks pretty bad! They can't even get my email right. I have received on email to confirm my order and can no longer receive emails because they said instead of .com I wrote .comm. So I can't log into my account unless I use .comm. I called and finally got a hold of someone and they had me log in with .comm and told me to change my email address which was correct in the first place. But I changed it to .com and tried to log back in and it still would not let me log in. So I tried .comm again and it let me log in??? But I still cannot receive emails from them because of this issue! My trademark is still in progress and I sure hope they don't screw that up too since I've been reading the other posts! If they screw me I WILL SUE!!!
Max
Absolut waste of time and money!
And once you sign up good luck canceling, thy
make you call them, then drag out your phone call as long as possible. Don't be Fooled with there flashy
marketing skills
Dont waste your time and money!
Absolut waste of time and money!
And once you sign up good luck canceling, thy
make you call them, then drag out your phone call as long as possible. Don't be Fooled with there flashy
marketing skills
I made a stupid decision and trusted the Legalzoom company.
They are wasting time and money and put the customers in a corner to get more money and more money.
For a simple signature that they asked me and I fax and email them, they wasted one full week.
It is absolutely crazy to go to this company at least for registering a company.
LegalZoom has many hidden recurring "plans" they sucker you into. The minute they get a hold of your credit card they will subscribe you to one of their monthly services and try to backdoor you with electronic billing. The only way you know that you are even on a plan is by reviewing your account monthly. I called and tried to cancel and they basically tried to bully me with legalese and that it was in my best interest to keep the "plan" or risk legal issues. I can only imagine how much money they have swindled from innocent people - really disgusting for a company that sells itself as a protector of you - that could not possibly be farther from the truth. STAY AWAY FROM LEGALZOOM OR YOU WILL PAY THE PRICE - OVER AND OVER AGAIN.
LegalZoom has many hidden recurring "plans" they sucker you into. The minute they get a hold of your credit card they will subscribe you to one of their monthly services and try to backdoor you with electronic billing. The only way you know that you are even on a plan is by reviewing your account monthly. I called and tried to cancel and they basically tried to bully me with legalese and that it was in my best interest to keep the "plan" or risk legal issues. I can only imagine how much money they have swindled from innocent people - really disgusting for a company that sells itself as a protector of you - that could not possibly be farther from the truth. STAY AWAY FROM LEGALZOOM OR YOU WILL PAY THE PRICE - OVER AND OVER AGAIN.
I used LegalZoom to Structure my Business. They Took the first payment in August as scheduled. then they were to take the additional September and October. If they had problem with receiving the money, which I can't see how all my funds are direct deposited and it's always money going into that account. they waited until the week before christmas to draw money out of my account. I am thinking that I am done paying legal zoom. they never contacted me and said anything. but they sent messages about my monthly registered agent. it's not cool to just draw money at anytime out of someones bank account because you have the card number . I authorized them to take the money out of my account for a three month period as scheduled. not past those months and if it was a problem they should have contacted me and I would have paid them through my business account. anything after that was an UNATHORIZED PAYMENT. I WILL NEVER USE LEGALZOOM AGAIN AND WOULD NEVER REFER THEM TOO ANYONE ELSE. PLUS WHEN I CALLED AND EXPLAINED WHAT HAPPENED THEY AGENT I SPOKE WITH WAS RUDE AND THAT HUGE COMPANY, ONE IN AUSTIN,TX AND ONE IN GLENDALE CALIFORNIA. TOLD ME THERE WERE NO MANAGERS OR SUPERVISORS TO SPEAK WITH. THIS IS ONLY MY FIRST REVIEW. I AM JUST GETTING STARTED!!!!
I WILL NEVER USE LEGAL ZOOM AGAIN THEY WERE SUPPOSE TO TAKE MONEY OUT OF MY ACCOUNT IN AUGUST, SEPTEMBER, OCTOBER . HOWEVER THEY TOOK MONEY OUT IN AUGUST. BUT WAITED UNTIL A WEEK BEFORE CHRISTMAS TO RETRIEVE THE REST. THEY HADN'T CONTACTED ME TO SAY THEY COULD'NT GET THE PAYMENT OR ANYTHING I THOUGHT I WAS DONE PAYING LEGAL ZOOM OCTOBER. I CALLED TO SEE WHAT HAPPENED AND THA GUY I SPOKE WITH WAS RUDE. HE KEPT TELLING ME ABOUT A TEAM WHO COLLECTS THE PAYMENT I ASK TO SPEAK WITH A SUPERVISOR OR MANAGER. HE TOLD ME THERE WAS'NT ANY THERE. YOU FIQUER THAT HUGE COMPANY ONE IN TX AND ONE IN CALIFORNIA. WHAT KIND OF WHAT THE HELL KIND OF CRAP IS THAT! IT IS NOT OKAY TO TAKE MONEY OUT OF SOMEONES BANK ACCOUNT AFTER THE AUTHORIZED DATES. BECAUSE YOU WAITED AND NOT CONTACT THEM. OTHERWISE IT IS AN UNAUTHORIZED. TRANSACTION. I WILL NEVER EVER USE LEGAL ZOOM AGAIN OR WILL I REFER ANYONE ELSE TO USE THEM. JUST BECAUSE YOU HAVE SOMEONES ACCOUNT INFORMATION DON'T MEAN YOU USE IT AS YOU PLEASE!! YOU HAVE A PROBLEM WITH THERE ACCOUNT OR GETTING MONEY OUT CONTACT THEM LEGAL ZOOM. YOU SENT ME EMAILS FOR OTHER UNNECESSARY REASONS YOU COULD HAVE SENT ONE TO LET ME KNOW YOU HAD'NT COLLECT PAYMENT FROM MY ACCOUNT AFTER AUGUST!!!! NEVER AGAIN AND THIS IS JUST MY FIRST REVEIW. I'AM JUST GETTING STARTED!!!
I WILL NEVER USE LEGAL ZOOM AGAIN THEY WERE SUPPOSE TO TAKE MONEY OUT OF MY ACCOUNT IN AUGUST, SEPTEMBER, OCTOBER . HOWEVER THEY TOOK MONEY OUT IN AUGUST. BUT WAITED UNTIL A WEEK BEFORE CHRISTMAS TO RETRIEVE THE REST. THEY HADN'T CONTACTED ME TO SAY THEY COULD'NT GET THE PAYMENT OR ANYTHING I THOUGHT I WAS DONE PAYING LEGAL ZOOM OCTOBER. I CALLED TO SEE WHAT HAPPENED AND THA GUY I SPOKE WITH WAS RUDE. HE KEPT TELLING ME ABOUT A TEAM WHO COLLECTS THE PAYMENT I ASK TO SPEAK WITH A SUPERVISOR OR MANAGER. HE TOLD ME THERE WAS'NT ANY THERE. YOU FIQUER THAT HUGE COMPANY ONE IN TX AND ONE IN CALIFORNIA. WHAT KIND OF WHAT THE HELL KIND OF CRAP IS THAT! IT IS NOT OKAY TO TAKE MONEY OUT OF SOMEONES BANK ACCOUNT AFTER THE AUTHORIZED DATES. BECAUSE YOU WAITED AND NOT CONTACT THEM. OTHERWISE IT IS AN UNAUTHORIZED. TRANSACTION. I WILL NEVER EVER USE LEGAL ZOOM AGAIN OR WILL I REFER ANYONE ELSE TO USE THEM. JUST BECAUSE YOU HAVE SOMEONES ACCOUNT INFORMATION DON'T MEAN YOU USE IT AS YOU PLEASE!! YOU HAVE A PROBLEM WITH THERE ACCOUNT OR GETTING MONEY OUT CONTACT THEM LEGAL ZOOM. YOU SENT ME EMAILS FOR OTHER UNNECESSARY REASONS YOU COULD HAVE SENT ONE TO LET ME KNOW YOU HAD'NT COLLECT PAYMENT FROM MY ACCOUNT AFTER AUGUST!!!! NEVER AGAIN AND THIS IS JUST MY FIRST REVEIW. I'AM JUST GETTING STARTED!!!
I had a bad experience with LegalZoom. They were registering a trade mark for me. They are incompetent. They didn't file my application correctly and I ended up paying an extra fee to the government to fix their mistake. All they could say is "we are not lawyers and can't guarantee the correct filing of the application". Sounds like a scam to me. They should say it on their website that they can't guarantee anything!!! Horrible experience!!! Go to the professionals and save your time, money and nerves!!!!
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